Refund policy

Return and Refund Policy

Last updated: September 13, 2026

This policy applies to purchases made from Capacity at trycapacity.cc. It does not limit any rights that cannot legally be excluded.

Standard returns

Unopened, unused, and factory-sealed products may be returned within 30 days after delivery. Contact Capacity before sending any return. Items sent without prior return authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are not refundable under the standard return policy. Approved refunds are issued to the original payment method after the return is received and inspected.

Damaged, defective, or incorrect orders

Contact us promptly after delivery and provide the order number and clear photographs of the product and shipping package. If we confirm an error or covered defect, Capacity will provide an appropriate replacement or refund and will cover reasonable return shipping when a return is required.

Non-returnable items

Opened or used supplements cannot be returned under the standard return policy for health and safety reasons. Digital products, downloaded materials, workout programs, and meal plans are not returnable. Opened products may qualify only under the 90-Day Results Commitment below.

90-Day Results Commitment

This is a conditional offer. The requirements below are material conditions of eligibility and must be completed and documented.

The 90-Day Results Commitment applies only when the product page or checkout expressly identifies the purchase as the qualifying three-bottle 90-Day Results Commitment bundle. Single bottles, two-bottle purchases, subscriptions, replacement orders, gifts, and other offers do not qualify.

To qualify, the customer must:

  • Be the original purchaser of their first qualifying three-bottle bundle. Limit one claim per customer, household, payment method, and delivery address.
  • Use the product for 90 consecutive days as directed on the label, without exceeding the labeled serving.
  • Complete at least 36 workouts during the 90-day period using the included workout program.
  • Document meal-plan adherence on at least 72 of the 90 days, representing 80% adherence.
  • Create dated Day 1 and Day 90 records for all three strength measurements: maximum continuous push-ups, maximum continuous bodyweight squats, and the weight completed for five repetitions of one selected resistance exercise. The same resistance exercise and substantially similar testing conditions must be used on both dates.
  • Keep a dated daily supplement log, workout log, and meal-plan checklist. Workout records must identify the date and completed session. Customers relying on visible-results eligibility must also provide dated Day 1 and Day 90 front and side photographs taken under reasonably similar lighting, clothing, distance, and posture. Strength-test videos or other dated supporting records may be requested when reasonably necessary to verify a claim.
  • Submit the claim between calendar days 91 and 105 after delivery of the qualifying bundle.
  • Provide the order number and requested documentation, and return all three containers, including empty containers, after receiving return instructions.

A qualifying customer must show that, despite completing and documenting the requirements above, they experienced neither a visible physical change shown by the required comparison photographs nor improvement in any of the three recorded strength measurements.

If an eligible claim is approved, Capacity will refund the price paid for the qualifying three-bottle bundle and the original standard shipping charge. Expedited or premium shipping charges are excluded. The customer is responsible for return postage. Refunds are issued to the original payment method after the returned containers and required documentation are received and verified.

This commitment is not a promise that any customer will achieve a particular health, hormonal, strength, or appearance outcome. Individual results vary. Stop use and seek appropriate professional advice if you experience an adverse reaction.

Cancellations and order changes

We process orders quickly. Contact us immediately if an order needs to be changed or cancelled. We cannot guarantee cancellation after processing or shipment has begun.

How to request a return

Call (213) 921-6302 before sending a return. Approved returns must be sent only to the address supplied with the return authorization. Do not send returns to the public correspondence address unless instructed.

Public correspondence address: Capacity, 567 W Channel Islands Blvd, Port Hueneme, CA 93041, United States.